Return Policy

Our return policy is designed to ensure that you can shop with confidence, knowing that we are committed to your satisfaction. Should you receive a product that is defective, we are here to ensure your return process is seamless and satisfactory. The primary advantage of our return policy is its simplicity and fairness, aimed at providing you with the best customer experience.

Key Features and Benefits

1. Hassle-Free Returns: Items that are defective can be returned with ease, ensuring that you are never left dissatisfied with your purchase within 30days of receiving the order.
2. Comprehensive Inspection: All items undergo meticulous inspection upon their return to guarantee that the process is thorough and reliable, giving you peace of mind that every product meets our high standards.
3. Direct Support for Special Cases: For those unique situations that require additional attention, we provide direct support through our contact at info@lili-mini.com, ensuring that every issue is resolved professionally.

Utilization and Advantage

Utilizing our return policy allows you to explore our wide range of fashion apparel, accessories, and home decor without hesitation. Our policy not only covers defective items but also accommodates special cases, making it incredibly adaptable to various scenarios. Whether you are unsure about a style or need to address a defect, our policy is here to support you every step of the way.

Our Return Policy

At Lili Mini, we are committed to providing a seamless shopping experience and building trust with our customers. Our return policy is designed to be clear, comprehensive, and customer-focused, ensuring your satisfaction with every purchase.

1. Return Policy and Timeframe Customers may initiate a return within 30 days of receiving their order in accordance with our return policy. Please contact us at info@lili-mini.com to begin the return process.

2. Eligible Items Returns are accepted for defective items and, in special cases, upon review. All returned items must be unused, unworn, in their original packaging, with original tags and receipts. Please note that certain items, such as final sale, personalized, or intimate wear, are exceptions and may not be eligible for return.

3. Return Process To initiate a return, email our customer service team at info@lili-mini.com with your order number and reason for return. We will provide detailed instructions, including how to package your item and the return shipping method. Items may be returned via a designated courier or drop-off location, as specified in our instructions when you contact us for your return.

4. Return Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or an error was made on our part. Any applicable fees, such as restocking charges, will be communicated during the return process.

5. Refunds and Exchanges Refunds will be issued to the original payment method once the returned item passes inspection. Processing times may vary, but refunds are typically completed within 7-10 business days after approval, with some exceptions. If you prefer an exchange, please specify this in your return request, and we will guide you through the process.

6. Required Documentation Please include the original receipt or order confirmation with your return. Items must be returned in their original packaging with all tags attached. For your convenience, we are working towards providing a return portal to help you initiate and track your return.

7. Transparency and Communication Our return policy is easily accessible on our website and product pages. We strive to use clear, concise language and offer proactive customer service to address any questions or concerns you may have.

8. Sustainability We are committed to responsible practices. Returned items that cannot be resold are either donated, recycled, or repurposed to minimize environmental impact.

If you have any questions or require assistance, please contact us at info@lili-mini.com. Your satisfaction is our priority.

Our commitment to excellence shines through our return policy, fostering trust and encouraging you to engage with our platform confidently. Embrace fashion and home decor with the assurance of a supportive and comprehensive return policy backing your purchase decisions.